§ 1 PREFACE
THE COMPANY RUTHNER & STRASSER GMBH, MONDSCHEINGASSE 20, 1070 WIEN, MANAGING DIRECTORS HELMUT
RUTHNER AND MARKUS STRASSER, TEL +43-1-5264414, OFFICE@PARK.CO.AT (NAMED ’’PARK’’ OR ’’WE’’ OR ’’US’’ BELOW)
OPERATES AN ONLINE-SHOP AT THE INTERNET-ADDRESS WWW.PARK-ONLINESTORE.COM (NAMED ’’WEBSITE’’ BELOW).
ALL ORDERS PLACED VIA THIS WEBSITE AND ALL DELIVERIES AND SERVICES ARE SUBJECT TO OUR SUBSEQUENT
GENERAL TERMS AND CONDITIONS IN THE RELEVANT VERSION AT THE ORDER DATE. WE DO NOT ADMIT
DEVIATING CLAUSES UNLESS WE HAVE AGREED TO THEIR VALIDITY IN WRITING.
§ 2 IMPORTANT INFORMATION
1. THE GOODS OFFERD ON WWW.PARK-ONLINESTORE.COM ARE PRESENTED AT THE WEBSITE AS DIGITAL PHOTOGRAPHS OF
EXISTING PRODUCTS. SLIGHT DIFFERENCES BETWEEN PHOTOGRAPHS AND REALITY DO NOT ESTABLISH A DEFECT OF THE
ORDERED GOODS.
2. WE CONTINUOUSLY UPDATE THE AVAILIBILITY OF OUR MERCHANDISE, THEREFORE IT NORMALLY CORRESPONDS TO THE
EFFECTIVE STOCK IN OUR WAREHOUSE. NEVERTHELESS, PLEASE NOTE THAT IN EXCEPTIONAL CASES GOODS PRESENTED
ON OUR WEBSITE MIGHT NO LONGER BE AVAILABLE AT THE TIME OF THE CUSTOMER’S VISIT TO THE WEBSITE AS WELL
RESPECTIVE PRICES MIGHT HAVE CHANGED. IN SUCH IMPROBABLE CASES WE INFORM THE CUSTOMER BY EMAIL NOT LATER
THAN THE NEXT WORKING DAY AFTER THE ORDER DATE. ALL PRICES SHOWN INCLUDE THE AUSTRIAN VAT AND EXCLUDE
SHIPPING COSTS.
3. WE ARE ENTITLED TO PERFORM PARTIAL DELIVERIES.
4. VALIDATION OF GIFT CERTIFICATES IS ONE YEAR ONWARD FROM DATE OF PURCHASE. THEY CANNOT BE RETURNED.
§ 3 CONTRACT CONCLUSION
1. BY TRANSMITTING YOUR ORDER VIA OUR WEBSITE TO US YOU MAKE A BINDING OFFER TO ENTER INTO THE CONTRACT.
TRANSMITTING YOUR ORDER MEANS THAT YOU HAVE FINALIZED THE ORDER BY ENTERING ALL REQUESTED INFORMATION
DURING THE ORDER PROCESS AND SENT THE ORDER FORM TO US BY CLICKING THE ’’CONFIRM ORDER’’ BUTTON. THE CONTRACT
IS ENTERED WHEN WE SEND THE ORDERED MERCHANDISE TO YOU WHICH HAPPENS ON THE NEXT WORKING DAY OR EARLIER.
2. PARK IS ENTITLED TO REJECT ORDERS WITHOUT STATING ANY REASONS, ESPECIALLY IF THERE IS SUSPICION THAT
THE GOODS PURCHASED ON OUR WEBSITE ARE TO BE SOLD TO THIRD PARTIES COMMERCIALLY.
§ 4 SAVING OF THE CONTRACT
WE SAVE YOUR ORDER DATA. AS SOON AS YOU HAVE COMPLETED YOUR ORDER BY CLICKING THE ’’CONFIRM ORDER’’ BUTTON
AND YOUR CREDITCARD DETAILS HAVE BEEN SUCCESSFULLY CHECKED YOU WILL RECEIVE THE ORDER CONFIRMATION AS WELL
AS THIS GENERAL TERMS AND CONDITIONS BY EMAIL WHICH BOTH CAN BE PRINTED OUT.
§ 5 DELIVERY AND SHIPPING
1. DEPENDING ON THE COUNTRY OF DESTINATION THE DELIVERY OF YOUR ORDER WILL BE HANDLED USING WELL-PROVEN
COMPANIES SUCH AS TNT, DHL, UPS AND THE AUSTRIAN POST CORP. WORKING WITH THEIR INTERNATIONAL PARTNERS. WE SHIP TO OVER 75 COUNTRIES WORLDWIDE.
2. YOUR GOODS ARE PACKED AND READY TO BE SHIPPED NOT LATER THAN THE NEXT WORKING DAY AFTER YOU CONFIRMED
YOUR ORDER. AVERAGE DELIVERY TIME IS 1-4 WORKING DAYS WITHIN THE EUROPEAN COMMUNITY AND 3-7 WORKING DAYS
WORLDWIDE, DEPENDING ON THE CUSTOMS CLEARING PROCEDURES OF YOUR COUNTRY.
3. DELIVERY TIME TO NON-EU COUNTRIES IS EMPIRICALLY 3-7 WORKING DAYS. DELAYS RESULTING FROM THE PROCESSING
DURATION OF THE RESPECTIVE CUSTOMS AUTHORITY ARE NOT WITHIN OUR CONTROL. IF YOU ARE OUTSIDE THE EU PRODUCT
PRICES ARE EXCLUSIVE OF ALL TAXES AND DUTIES, AS WELL AS THE AUSTRIAN VAT. PLEASE NOTE THAT ALL CUSTOM TAXES,
DUTIES, HANDLING FEES AND IMPORT SALES TAXES HAVE TO BE PAID BY THE CUSTOMER. ALL THESE FEES VARY WIDELY
FROM COUNTRY TO COUNTRY, THEREFORE WE ARE NOT ABLE TO TELL YOU WHAT THE COST WOULD BE. WE RECOMMEND TO
CONTACT YOUR LOCAL CUSTOMS OFFICE BEFORE YOU ORDER, SO YOU ARE NOT SURPRISED BY CHARGES YOU WERE NOT EXPECTING.
PLEASE NOT THAT WE PROVIDE ALL REQUIRED SHIPPING DOCUMENTS AS WELL AS THE COST FOR TRANSPORTATION INSURANCE.
§ 6 PAYMENT
THE PAYMENT OF YOUR ORDER CAN BE DONE EITHER BY CREDITCARD (VISA, MASTERCARD, AMERICAN EXPRESS) OR BY DEBITING
YOUR PAYPAL-ACCOUNT. ALL FORMS OF PAYMENT ARE OPERATED BY OUR PROVEN AND TESTED PARTNERS – STRIPE AND PAYPAL.
§ 7 TITLE RETENTION
UNTIL FULL PAYMENT IS DONE PARK RETAINS ITS TITLE TO THE GOODS.
§ 8 QUESTIONS REGARDING ORDERS OR COMPLAINTS
PLEASE ADDRESS YOUR QUESTIONS REGARDING YOUR ORDER
OR COMPLAINTS TO OUR CUSTOMER CARE TEAM:
EMAIL: CONTACT@PARK-ONLINESTORE.COM
TEL.: +43-1-526 44 143
FAX: +43-1-526 44 144
OPENING HOURS: TUES TO FRI 12.00 – 19.00H CET, SAT 12.00 – 18.00H CET
§ 9 WARRANTY
LEGAL WARRANTY REGULATIONS APPLY.
§ 10 RETURN REGULATIONS
YOU MAY RETURN MERCHANDISE WITHIN 14 DAYS OF RECEIPT PROVIDED THAT THE GOODS ARE SENT TO US BY REGISTERED
MAIL TO OUR ADDRESS BELOW. THE 14 DAYS TERM STARTS ON THE DAY AFTER YOU HAVE RECEIVED THE GOODS.
ONLY NON-FAULTY GOODS WHICH ARE IN THEIR ORIGINAL CONDITION WITH ALL TAGS ATTACHED AND IN THEIR ORIGINAL
PACKAGING WILL BE ACCEPTED. FOOTWEAR MUST BE IN THE ORIGINAL, UNDAMAGED BOX AND MUST BE WRAPPED IN AN
ADDITIONAL OUTER LAYER AS THE BOX IS CONSIDERED AS PART OF THE PRODUCT. WE ARE UNABLE TO ACCEPT ITEMS WHICH
HAVE BEEN WORN, ALTERED OR WASHED. WE STRONGLY ADVISE ALL CUSTOMERS TO CAREFULLY CHECK GOODS IMMEDIATELY
UPON RECEIPT BEFORE REMOVING ANY ATTACHED TAGS AND BEFORE DISPOSING OF ANY ORIGINAL PACKAGING.
BEFORE LEAVING OUR WAREHOUSE TO YOU OUR GOODS UNDERGO AN ACCURATE QUALITY CONTROL CHECK. NEVERTHELESS
THERE MIGHT OCCUR THE UNLIKELY ACCIDENT OF DISPATCHING A FAULTY ITEM. PLEASE INFORM OUR CUSTOMER SERVICE
TEAM WITHIN 3 DAYS OF RECEIPT BY EMAILING TO CONTACT@PARK-ONLINESTORE.COM.
ALL RETURNS HAVE TO BE COMMUNICATED TO US WITHIN THE ABOVE-MENTIONED TIME LIMITS. TO DO SO PLEASE EMAIL
US INCLUDING THE CONCERNED ORDER- AND ITEM-NUMBER AS WELL AS THE REASON FOR THE DESIRED RETURN IN ORDER
TO RECEIVE A RETURN AUTHORISATION NUMBER. ONLY RETURNS WITH A VALID RETURN AUTHORISATION NUMBER WILL BE
ACCEPTED FOR REFUND. PLEASE NOTE THAT SHIPPING FEES WILL NOT BE REFUNDED.
FOR ALL INTERNATIONAL RETURNS, PLEASE ENSURE THAT YOU CLEARLY DECLARE THE GOODS AS ‘UNWANTED RETURNS’
ON ALL PAPERWORK FOR CUSTOMS. IF YOU FAIL TO DO SO, WE WILL BE CHARGED IMPORT DUTY WHICH WE WILL NEED
TO PASS ON TO YOU WHEN REFUNDING YOUR CARD.
WHEN ALL REQUIREMENTS HAVE BEEN MET WE WILL NOTIFY YOU AND REFUND THE COST OF THE RETURNED PRODUCTS
TO YOUR CREDIT CARD. PLEASE NOTE THAT THE TIME FRAME FOR SUCH REFUNDS IS NOT UNDER OUR INFLUENCE
BUT DEPENDS ON THE CREDIT CARD USED FOR THE ORDER.
PLEASE SEND ALL RETURNS TO:
PARK ONLINESTORE
RETURNS
MONSCHEINGASSE 20
1070 WIEN
AUSTRIA
IF YOU WOULD LIKE ANY MORE INFORMATION ABOUT OUR RETURN REGULATIONS
PLEASE CONTACT OUR CUSTOMER CARE TEAM:
E-MAIL: CONTACT@PARK-ONLINESTORE.COM
PHONE.: +43-1-526 44 143
FAX: +43-1-526 44 144
OPENING HOURS: MONDAY THROUGH FRIDAY 12.00 – 18.00H CET
§ 11 DATA PROTECTION
WE TAKE YOUR SECURITY AND PRIVACY VERY SERIOUS.THE MAIN PURPOSE WE ARE USING YOUR INFORMATION FOR IS TO
ENSURE THAT GOODS ARE SUPPLIED TO YOU AS EFFICIENTLY AS POSSIBLE. THAT INCLUDES THAT WE SHARE IT WITH
THIRD PARTIES SUCH AS SHIPPING COMPANIES IN ORDER TO SERVICE YOU CORRECTLY. WE DO NOT DISCLOSE YOUR
DETAILS TO ANY OTHER PARTY.
WE ALSO SAVE YOUR INFORMATION TO BE ABLE TO ASSIST YOU WITH ANY QUERY YOU MIGHT HAVE CONCERNING
COMPLETED, PENDING OR FUTURE ORDERS.
WE WILL DO OUR BEST TO KEEP ANY INFORMATION WHICH WE HOLD ABOUT YOU UP TO DATE AND ACCURATE. PLEASE
HELP US TO DO THIS BY INFORMING US ABOUT ANY CHANGE OF YOUR PERSONAL DETAILS PARTICULARLYWITH REGARD
TO YOUR CONTACT INFORMATION.
YOU ACKNOWLEDGE THAT DATA YOU PROVIDE TO US MAY BE TRANSFERRED TO ANY PERSON, FIRM OR COMPANY
TO WHOM WE SELL THE WHOLE OR A SUBSTANTIAL PART OF OUR BUSINESS OR TO WHOM WE TRANSFER ANY OF
OUR RIGHTS OR OBLIGATIONS UNDER A CONTRACT WITH YOU.
PLEASE CONTACT US IF YOU HAVE ANY QUESTION
ABOUT OUR DATA PROTECTION POLICY.
CONTACT[AT]PARK-ONLINESTORE.COM
§ 12 CHOICE OF LAW, VALIDITY
1. AUSTRIAN LAW APPLIES.
2. IN CASE THAT ONE OR MORE PROVISIONS BEING INVALID, THE VALIDITY
OF THE REMAINING PROVISIONS REMAIN UNAFFECTED.